FAQ

How long will it take to get my order?

Because your order is hand-made, it will take up to 5 weekdays for creation.  Your order will then ship out with priority shipping, which should take approximatley 1-3 days in the U.S.  You should expect your order to arrive atleast 10-13 days from the date you placed your order. 

The tracking information says delivered, but I couldn't find it!

Don't worry, this happens sometimes! Please email me at bailee@mossandmetal.com with your address and order number.  I will contact the post office and try to locate your package.  Hopefully we can track down your package and get it delivered to you safely.  If not, I will file a package insurance claim and then I will mail you a new package.  Signatures will be required on large or wholesale packages. Refunds are never given for packages lost by the postal service, but I will do everything I can to make sure you recieve what you paid for. 

What size necklace should I order?

Good news, all of our necklaces are adjustable!  Most chest length necklaces will be adjustable from 16" to 20".  If you feel that you will need something larger or small than this please let me know and I will do everything I can to accomodate you. All necklaces are made with a strong stainless steel chain in plain, gold plated stainless, or rose gold plated stainless. 

What is the metal should I choose?

I offer several metal options in my store.  

Stainless Steel

-Stainless Steel is silver in color.

-It does not tarnish or oxidize.

-We use stainless steel chain in all of our necklaces (with the exception of gold fill)

-Because it is hypoallergenic, stainless steel is used in our children's bangles.

-Most of our earrings are made with stainless steel backs.

-Stainless steel is very strong and durable.

Aluminum

Aluminum is silver in color.

-Aluminum is Lead and Nickel Free.

-It will not tarnish or oxidize.

-It is light weight and easy to care for.

-We use a thick gauge aluminum so that your jewelry will feel sturdy and solid.

Brass & Copper

-Brass is golden in color & Copper is pink/rose.

-Brass & Copper will oxidize and tarnish when exposed to humidity.

-Brass & Copper should be polished and stored in a sealed bag to keep it's shine.

-Brass should never be worn in water.

-Brass and Copper will naturally take on a patina after time

-Some people with metal sensitivity experience a green stain on skin when wearing brass or copper