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Frequently asked questions
Do you make custom orders?
Yes! Most of our pieces have the option to customize each style by ordering through the website. Don't see what your looking for? Contact me with the details and I will get back to our with options and a quote.
How long will it take to get my order?
Because your order is hand-made, it will take up to 5 weekdays for creation. Your order will then ship out with priority shipping, which should take 1-3 days in the U.S. You should expect your order to arrive 10-15 days from the date you placed your order.
What materials do you use?
All of the jewelry featured on this website is made in Sterling Silver or 14K Gold Filled metal that is sourced in the United States. I am able to create most designs in a less expensive base metal on request.
The tracking information says delivered, but I couldn't find it.
Don't worry, this happens sometimes! Please email me at bailee@mossandmetal.com with your order number and address. I will contact the post office and try to locate your package. Hopefully we can track down your package and get it delivered to you safely. If not, I will file a package insurance claim. Refunds are never given for packages lost by the postal service, but I will do everything I can to make sure you receive what you paid for.
What is your return policy?
I will happily accept returns within 5 days of delivery. However, custom orders never qualify for returns. If you are unhappy with your purchase, I will do everything I can to make it right!